tk791 Privacy Policy
How We Handle Your Data

tk791 collects personal information that is necessary to provide a safe, compliant, and functional betting and casino service to players in Bangladesh. The categories of information we collect depend on the nature of your interaction with the platform and fall into two primary groups: information you provide directly, and information we collect automatically.

Information you provide directly:

• Registration data: Full legal name, date of birth, mobile phone number, and email address provided when creating a tk791 account;
• Identity verification documents: Government-issued photo identification (National Identity Card, passport, or driving licence), proof of address, and payment method ownership documentation submitted during the Know Your Customer (KYC) verification process;
• Financial information: Payment method details including bKash account numbers, Nagad account numbers, Rocket wallet identifiers, bank account details, and card numbers (where applicable) — used solely for deposit and withdrawal processing;
• Support communications: Messages, chat transcripts, and email correspondence submitted when contacting the tk791 support team;
• Responsible gaming information: Deposit limits, self-exclusion requests, session reminders, and cooling-off periods set within your account, which are stored to enforce your stated preferences.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform;
• Transaction logs: Records of all deposits, withdrawals, bet placements, game outcomes, and account balance movements;
• Cookie data: Information gathered via cookies and similar tracking technologies as described in the Cookies section of this policy.

tk791 uses the personal information we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with those stated below without first seeking your explicit consent or establishing a separate lawful basis for processing.

Where tk791 relies on your consent as the lawful basis for processing — such as for sending promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To update your marketing preferences, log into your account settings or contact our support team directly.

tk791 does not use personal data to make fully automated decisions that produce significant legal effects on players, including account bans or permanent fund withholdings, without human review being involved in the final determination.

tk791 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share personal data only where it is necessary to operate the platform, comply with legal obligations, or protect the rights and safety of users and the platform.

The categories of third parties with whom tk791 may share your data include:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, and card network processors receive the financial data strictly necessary to process your deposits and withdrawals. These providers operate under their own privacy and data protection frameworks.
• Identity verification services: Third-party KYC and anti-money laundering (AML) compliance providers may process your identity documents and personal details to verify your age and identity on our behalf. These providers are contractually bound to process data only for this purpose.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session identifiers and player-level game data to deliver their games and maintain game integrity. These providers do not receive personally identifiable information beyond what is technically required for game delivery.
• IT and hosting service providers: Cloud hosting, content delivery, and infrastructure providers who support the operation of the tk791 platform process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: tk791 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law, a court order, or a legitimate legal request. We will notify affected users of such disclosures where permitted to do so by law.
• Fraud and security partners: Cybersecurity and fraud prevention service providers may receive IP addresses, device identifiers, and transaction patterns to assist in identifying and preventing fraudulent activity on the platform.

All third parties with whom tk791 shares personal data are required to handle that data securely, use it only for the purposes for which it was disclosed, and comply with applicable data protection standards. tk791 does not transfer personal data to countries with inadequate data protection frameworks without first implementing appropriate safeguards.

tk791 uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage — to operate the platform effectively, remember your preferences, analyse usage patterns, and support fraud prevention measures. This section explains what types of cookies we use and how you can manage them.

Most web browsers allow you to control cookie behaviour through their settings. You can instruct your browser to refuse all cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling essential or security cookies will impair your ability to use the tk791 platform and may prevent you from logging into your account.

tk791 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. All tracking on the platform is first-party and limited to the purposes described in this table.

tk791 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The retention periods applied to the principal categories of data we hold are as follows:

• Account registration data: Retained for the lifetime of the account and for a minimum of five (5) years following permanent account closure, to satisfy AML and financial record-keeping obligations;
• Identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process, or longer if required by a regulatory investigation or legal proceeding;
• Transaction records: All deposit, withdrawal, and betting transaction records are retained for a minimum of seven (7) years to support financial auditing and regulatory compliance requirements;
• Support communications: Chat transcripts and email records relating to support interactions are retained for three (3) years following the closure of the relevant support case;
• Responsible gaming records: Self-exclusion requests, limit-setting records, and related correspondence are retained for a minimum of five (5) years to ensure the platform can honour historical player protection commitments;
• Analytics and usage data: Aggregated, anonymised usage data is retained indefinitely for platform improvement purposes. Identifiable usage logs are deleted or anonymised within 13 months of collection.

Once the applicable retention period has expired and there is no legal basis to continue holding the data, tk791 will securely delete or irreversibly anonymise the personal information in question. Secure deletion procedures ensure that deleted data cannot be reconstructed or recovered.

Protecting your personal data against unauthorised access, loss, disclosure, or alteration is a fundamental commitment at tk791. We implement a layered approach to data security that encompasses both technical controls and organisational procedures.

Technical security measures in place at tk791 include:

• Transport Layer Security (TLS 1.3) encryption for all data transmitted between your device and the tk791 platform;
• AES-256 encryption for sensitive data stored at rest, including payment method details and identity documents;
• Strict access controls and role-based permissions ensuring that personal data can only be accessed by staff members whose job function requires it;
• Multi-factor authentication for all internal administrative access to systems that hold player personal data;
• Continuous intrusion detection and real-time security monitoring across all platform infrastructure;
• Regular independent penetration testing and security audits of the platform and its data systems.

Organisational security measures include:

• Mandatory data protection training for all staff with access to personal data;
• Internal data breach response procedures with defined escalation and notification timelines;
• Contractual data processing agreements with all third-party service providers who handle personal data on tk791's behalf.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to affect your rights or freedoms, tk791 will notify affected players promptly and take all reasonable steps to mitigate any harm arising from the incident.

As a user of the tk791 platform, you have a number of rights in relation to your personal data. tk791 is committed to honouring these rights promptly and transparently. The rights available to you are set out below.

• Right of access: You have the right to request a copy of the personal data that tk791 holds about you. Requests can be made by contacting our support team, and we will respond within 30 days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Many data fields — such as contact email and mobile number — can be updated directly within your account settings.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to legal and regulatory retention obligations — for example, transaction records required for AML compliance cannot be deleted on request. We will inform you of any data that must be retained and the reason for its retention.
• Right to restrict processing: You may request that tk791 limit the use of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where tk791 relies on legitimate interest as the lawful basis. You may also withdraw consent for marketing communications at any time by updating your preferences in account settings or by contacting support.
• Right not to be subject to automated decisions: As noted in Section 2, tk791 does not make solely automated decisions with significant legal effects on players. All consequential account decisions involve human review.

To exercise any of the rights listed above, please contact the tk791 support team via live chat (available 24/7 inside the platform) or by emailing the address displayed in the footer of this page. We may ask you to verify your identity before processing a rights request to ensure that we do not disclose or modify data belonging to another individual.

We will respond to all valid privacy rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

tk791 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable legal requirements, or regulatory guidance. The current version of this policy — along with its version number and effective date — is always available on this page.

Where changes to this policy are material — meaning they significantly affect how we collect, use, or share your personal data — tk791 will notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect. For minor or administrative updates, the revised policy will be published on this page without separate notification.

Your continued use of the tk791 platform after any updated Privacy Policy has been posted constitutes your acknowledgement of the changes. If you do not agree to the revised policy, you should cease using the platform and request account closure through our support team.

For any questions about this Privacy Policy or about how tk791 handles your personal data, please reach out to our support team via live chat or by using the contact email displayed in the footer of this page. Our support team is available 24/7 and can assist in both English and Bengali.